The Inconsistent Support Problem Support quality varies with mood, energy, and circumstances. The same issue handled brilliantly on good days and poorly on bad days. Support ritual design creates consistent support delivery regardless of personal state. The rituals ensure reliable customer experien

The Unnoticed Drain Problem Energy drains accumulate invisibly. The slightly frustrating process repeated daily, the mildly difficult customer interaction pattern, the subtly inefficient system configuration. Individual drains seem negligible. Accumulated across weeks and months, they consume enorm